DrinkUpNY.com

Frequently Asked Questions

1. How do I qualify for free shipping?
Ground shipping is free within the contiguous United States for orders over $99.99. If you are applying a coupon code to your order, your total must be greater than $99.99 after discount. Any applicable sales taxes do not apply to the $99.99 minimum. Free ground shipping is not available for Alaska and Hawaii. Free ground shipping and regular overnight shipping do NOT include Saturday delivery. If you need an item to arrive on a Saturday, please select optional Saturday delivery at checkout.

2. How will my order be shipped?
Orders placed before 5 p.m. Eastern Standard Time will be shipped within two business days, though we make every effort to send out your order the same day. We do not ship on weekends or government holidays.

We offer Saturday delivery for an additional fee determined at checkout. These orders must be placed before 4 p.m. Eastern Standard Time on Friday, and you must select Saturday delivery at checkout.

We also offer overnight shipping with fees calculated upon checkout. For a packaged to be shipped overnight, we must receive your order by 4 p.m. Eastern Standard Time. We will ship your order through FedEx, UPS or DHL. You will receive an email with the tracking number for your package so that you can check the delivery status.

All orders over $500 where the "bill to" and "ship to" address do not match, including gift purchases, will require additional time for credit card authorization. Orders paid by electronic check or Paypal will only be shipped after funds have cleared.

Due to recent state regulations, we are no longer able to offer shipping to either Texas or Massachusetts. Orders placed with a Texas or Massachusetts "ship to" address will be canceled and we will issue a complete refund.

3. How are gift certificates delivered?
Gift certificates are sent via USPS, and we also email the certificate number.

4. What happens to my order if an item is out of stock?
If an item in your order is out of stock, we will notify you via email with information on when it will become available. If you don't want to wait, we will issue you complete refund.

5. Do you deliver on Saturday?
Orders placed before 4 p.m. Eastern Standard Time on Friday will be delivered on Saturday, provided you select Saturday delivery during checkout.

6. Is international shipping available?
Yes! We ship worldwide. However, please check your local customs regulations in regards to receiving alcohol shipments from the United States. We are not responsible for customs seizure and will not be able to issue refund if such incident occurs. International shipments generally take 2-5 business days for delivery, though this does not include any additional delay in customs. We only accept Paypal payments for international transactions. If Paypal does not recognize your account as "verifiable," then the order will be canceled automatically. All international orders are subject to 8.875% New York State sales tax. Please contact us at info@drinkupny.com for more information.

7. Is there any discount for multiple bottle or case purchases?
Our prices are already heavily discounted, and are often at or below wholesale. We are unable to offer any additional discounts at this time.

8. I want to pick up my order from your store. When will it be ready?
Please allow 4 hours for us to fill your order. In-store pickup orders placed after 8 p.m. will be ready the next business day.

9. What are your store hours of operation?
Our store hours are as follows:
Monday through Thursday: 4:30 p.m.-10:00 p.m.
Friday: 4:30 p.m.-11:00 p.m.
Saturday: 3:00 p.m.-11:00 p.m.
Closed Sunday

10. What happens if I cancel my order, or there is not anyone over the age of 21 available to sign for the package?
If a customer cancels their order after it has been shipped, or if there is no adult available to sign for the package, we will offer refund credit less two-way shipping fees and a 10% restocking fee.

11. Can I change my shipping address after placing my order?
If your order has not yet been shipped, we will be happy to change the shipping address at no extra charge. Our couriers, however, are limited by individual state's laws on changing the address on a package containing alcoholic beverages while in transit. If our courier is able to change the address, there will be a $10 fee for each package. If the courier is unable to change the address while in transit, however, a change will require us to recall the package and reship it to the new address. Customers will be responsible for two-way shipping fees for such a change.

12. What is your return policy?
Please contact us by phone or email before attempting a return. All refund requests must be called in within 30 days of the delivery date. If you suspect the product is spoiled, please put the cork back in and return the bottle to us with the wine or spirit still in it. We can't take back any empty bottles, so please don't dump it.

If we send you the wrong product, please contact us immediately and we will arrange a pickup and/or refund. If you wish to return the product for any other reason, please contact us to arrange sending it back to our store. We will issue a refund less two-way shipping fees and a 10% restocking fee.

13. Do you ship to North Dakota, New Hampshire, Oregon or West Virginia?
Yes! DrinkUpNY.com has direct shipper permits with North Dakota, New Hampshire, Oregon and West Virginia. In compliance with these permits, we are required to collect local applicable sales tax.